Shipping policy

Free Shipping Threshold and Shipping Costs Section

Note: This section shows the free shipping threshold and respective shipping fees in different currencies. 

*Free shipping is only available when the total purchase amount after discount by any coupon is used meets the required amount.

We use world-class courier companies like EMS, FedEx, UPS and DHL to ship products.

Unfortunately, we cannot deliver orders to PO boxes and military addresses.

Shipping Time

Our customers typically receive their orders within 10 days of shipping. For more detailed estimated shipping days, please refer to the table below.

*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.

You will receive a shipping confirmation email with the tracking number after your order is shipped.

We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at silktherich@lingble.com. You can also chat with us live or leave us your email and a message in the chat button found at the bottom right-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request you for additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you to respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms and Conditions.

Shipments to India

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

 

For more inquiries about KYC, please refer to this link:

DHL: https://www.kyc.india.express.dhl.com/forms/login.aspx 

FedEx: https://kyc.fedex.com/#/app-faq/0

 

SHIPPING RESTRICTIONS

We regret to inform our customers that Silk The Rich Global is unable to ship to the locations below at this time.

• Afghanistan

• Belarus

• Congo

• Crimea

• Cuba

• Iran

• Iraq

• Japan

• Lebanon

• Liberia

• Libya

• Moldova

• North Korea

• Russia

• Somalia

• Sudan/South Sudan

• Syria

• Taiwan

• Tajikistan

• Turkey

• United States

• Yemen

• Zimbabwe